Returns

Returns

Silkcasa allows the return of a product within 14 days from the day of receipt.

If you wish to make a return, contact us via email at info@silkcasa.gr or call us at 2441 0 20575 to guide you through the process.

Return of non- defective products

A prerequisite for accepting the return of a product that is non defective from our inspection department is to meet the following specifications:

1) Not used.

2) Its packaging has not been altered.

3) Not to be washed.

4) His labels  

5) Accompany the product with the retail receipt or invoice.

6) To be packed in order to avoid any deterioration or damage during transport.

 Sleeping pillows, mattresses or pillowcases , hygienic mattresses and bridal sets are non - refundable.

The customer is kindly requested to return the products he wants, using the same courier company from which he received the product and a charge to Silkcasa. In this case, the favorable postage cost of 2,5 euros will be passed on the customer upon the shipment of his new order.

The new order that will be sent to him will have an additional shipping charge of 2,5 euros. 

If you want a refund,  2,5 euros will be deducted from the money that will be refunded.

In case of using another courier, the postage costs fall on the customer.

Refunds are made within 10 calendar days.